AFTER SALE SUPPORT
After Sale Support
Our relationship with you doesn’t end at delivery. This page explains the support, warranty coverage, and free servicing we offer on your LENTES BD eyewear after your purchase, so you can keep wearing it comfortably for as long as possible.
How to Get Support
সহায়তা পেতে যা করবেন
Step 1: Reach Out
Contact us via Facebook Messenger at m.me/lentesbd.com, email us at info@lentesbd.com, or call/WhatsApp us at 01318714874. Please share your order number, a description of the issue, and photos where possible.
Step 2: Assessment
We’ll review your case and let you know whether it’s covered under warranty, eligible for a free adjustment, or requires a paid repair — along with an estimated turnaround time.
Step 3: Drop-off or Courier
Depending on the issue, you can either bring the item to us or send it via courier. For warranty claims, we cover the courier cost; for paid repairs, courier charges apply both ways unless otherwise agreed.
Free Adjustments & Minor Servicing
বিনামূল্যে অ্যাডজাস্টমেন্ট ও ছোটখাটো সার্ভিসিং
Regardless of warranty status, we’re happy to help with minor adjustments to keep your glasses fitting comfortably, including:
- Frame realignment and fit adjustment
- Screw tightening
- Nose pad replacement
- General cleaning and inspection
These services are offered free of charge for LENTES BD purchases; only courier charges (if applicable) will apply.