Refund and Returns Policy

EXCHANGE / RETURN / REFUND POLICY FOR SUNGLASS & EYEGLASS (WITHOUT POWER)

You can only return a product at the time of delivery. Once your delivery person arrives, you can check the product. If it does not match your expectation as shown in the website/facebook page, you can return it.

However, if you made a full/partial payment for the product’s price via SSL Commerz or any other form of Cash/Online Payment we will be need upto 10 Days to refund the money via Bank or any other preferred Payment system.

We will only allow this option in these following scenarios:

  • If the product has any critical damage which you didn’t notice earlier
  • If your fashion product is the wrong size which you couldn’t determine during the delivery time
  • In the case you want to exchange the product, you must notify us via our customer service center given above within 24 hours of receiving the product. You can also choose the same product for an exchange or a new product on our website. “Change of mind” can’t be a good reason to initate a return/exchange procedure.

Hence, there will be no option for change/exchange for a delivered product once you take “Home Delivery”.

HOW TO EXCHANGE / RETURN THIS PRODUCT!

Step 1: Contact Us

Inbox us within 24 hours of delivery on facebook messenger m.me/lentesbd.com direct email (info@lentesbd.com) call or whatsApp us at 01318714874 or 01936161607
Give your name and phone number Explain your complaint with a valid reason

Step 2: Pack your product

Pack your product as same you received it.

Step 3: Your responsibility

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We’ll send you the product you want to exchange or the same product in “Exchange” Condition. If applicable you should pay the additional fees.

Please, read carefully that we can not and will not accept product exchanges under the following conditions:

Damages due to misuse of the product
Any consumable item which has been used
Incidental damage to product while wearing
Sudden “change of mind” for a already ordered product

Note: All returning products must be returned unused, in original packaging, including the box, manufacturers packaging (if any), with all seals and tags intact and all other items originally included with the product(s) delivered.

EXCHANGE / RETURN / REFUND POLICY FOR SUNGLASS & EYEGLASS (WITH ADDITIONAL POWER OR NON POWER LENS ORDERS)

  • The product arrived defective / damaged upon arrival – Please inspect the product on time of delivery from our delivery partners, if it is broken or have any defects, you can reject the item and send it back with the delivery man. We will take full responsibility for defective items caused by damaged during delivery. We will issue a full refund for this issue and no delivery/return charge will be added.
  • Wrong item arrived – If you received the wrong item which are not what you ordered, please contact us with a photo of the package and the wrong items. We will resend you the correct items immediately. Once you receive the correct item, please send the wrong item back with the delivery man.
  • Size issue – Selecting the right frame size is quite necessary for online glasses purchase. We suggest you measure your old fit glasses to get your size before purchase. We cannot offer exchange or refund for size issues for Additional Lens Orders as we have already put the powered lens based on your customization. If you cannot accept your glasses for the size issue, please contact us and we’d be happy to offer you a special discount code to try another style.
  • Wrong prescription filled – If you have unfortunately filled out a wrong prescription by accident, please contact us with your original prescription copy. We can offer you a special discount code to buy a new pair with your correct prescription on purpose!
  • Uncomfortable prescription glasses – If you encounter an unclear vision or uncomfortable vision wearing your new prescription glasses, please email us with your original prescription copy. We will help you check the consistency between your paper copy and the given prescription on our site. If the prescription you filled out is correct, we will give you a further advice according to the particular case.
  • For additional lens orders, as we need to customize the lens based on your personalized prescription and requirement, we cannot offer exchange or refund in this circumstances. However, we will do our best to resolve any issues you may face.