Shipping Or Delivery
Shipping & Delivery
This page explains how LENTES BD ships and delivers your order once it’s placed on lentesbd.com — within Bangladesh and internationally. It covers delivery coverage, timelines, charges, tracking, and what happens if a delivery attempt is unsuccessful.
1. Delivery Coverage
১. ডেলিভারি এলাকা
We deliver anywhere in Bangladesh through our courier partners, and we also ship internationally to customers around the world. Orders are grouped into three delivery zones:
- Inside Dhaka — Dhaka city and its immediate metropolitan area
- Outside Dhaka — all other districts across Bangladesh
- Worldwide — international delivery to customers outside Bangladesh
2. Delivery Time
২. ডেলিভারির সময়
| Zone | Regular Eyewear | Power (Prescription) Glasses |
|---|---|---|
| Inside Dhaka | 1–2 working days | 3–4 working days |
| Outside Dhaka | 2–4 working days | 4–7 working days |
These timeframes begin once an order is confirmed and handed over to our courier partner, and are estimates rather than guarantees. Power (prescription) glasses take longer because the lenses are custom-cut and fitted to your prescription before dispatch. For worldwide delivery timelines, see the section below.
3. Delivery Charges
৩. ডেলিভারি চার্জ
| Zone | Charge | Payment |
|---|---|---|
| Inside Dhaka | ৳80 | Cash on delivery or advance |
| Outside Dhaka | ৳150 | Advance payment required |
Delivery charges are calculated automatically at checkout based on your delivery address. For orders outside Dhaka, full advance payment is required before dispatch; cash on delivery is not available outside Dhaka. Free delivery promotions, when running, will be clearly shown on the product or cart page.
🌍 Worldwide Delivery
LENTES BD proudly ships eyeglasses and sunglasses outside Bangladesh to customers around the world. Wherever you are, you can enjoy the same quality and style LENTES BD is known for.
Delivery time may vary slightly depending on the destination country, customs processing, and courier availability. We ship internationally through trusted, well-established couriers based in Bangladesh, including FedEx and DHL.
Shipping cost for worldwide delivery depends on your country and order weight. Please message us on WhatsApp with your country and order details, and we’ll confirm the exact shipping cost for you.
WhatsApp: +880 1318-7148744. Order Tracking
৪. অর্ডার ট্র্যাকিং
Once your order is dispatched, you’ll receive the courier tracking details by SMS or email. You can also check your order status anytime through the “Track Order” page on lentesbd.com, or by contacting us directly.
5. Delivery Delays
৫. ডেলিভারিতে বিলম্ব
While we aim to meet the timelines above, delivery may occasionally be delayed due to courier disruptions, severe weather, public holidays, customs processing (for international orders), natural disasters, or other circumstances beyond our reasonable control. We’ll do our best to keep you informed if your order is significantly delayed.
6. Failed Delivery Attempts
৬. ব্যর্থ ডেলিভারি প্রচেষ্টা
Our courier partner will typically attempt delivery up to 2 times. If delivery cannot be completed — for example, due to an incorrect address, an unreachable phone number, or repeated unavailability at the delivery location — the order may be returned to us. In such cases, we will contact you to arrange redelivery (additional delivery charges may apply) or process a refund in line with our Refund & Returns Policy.
7. Inspecting Your Order
৭. অর্ডার যাচাই করা
Please inspect your package upon delivery. If the packaging appears damaged or tampered with, or if the item received is incorrect or damaged, contact us within 24 hours of delivery at info@lentesbd.com or 01318714874, along with photos of the item and packaging.